Frequently Asked Questions (FAQ)

 


Are You A Local Moving Company?

Absolutely. Movemasters is based in Kitchener Ontario, We are proud to be Kitchener movers


Do You Have Small Quick Moving Services?

Yes, we’ll ship  anywhere that can accept deliveries.


Do you have customer service?

Of course! Our friendly and knowledgeable customer services reps are available to answer your questions 24/7/365.

When should I call a moving company?

The earlier, the better. Although the actual truck assignment may not be made until a few days before your move, it’s a good idea to give your moving company four to six weeks notice, if possible. The more lead time you can give, the more likely we will be able to meet your preferred delivery schedule.

All moving companies, for their standard service, require flexibility with alternate pickup and delivery dates. Movemasters aspires to meet your preferred dates or the nearest possible alternatives. You will be notified in advance of the loading date for your goods and of the estimated date of arrival.

If your pickup and delivery dates are critical, due to a lease expiration or real estate closing, you may choose an extra-cost service which will enable us to accommodate a more precise schedule. You should discuss your specific pickup and delivery requirements with your Movemasters agent, who can advise you regarding the types and costs of services available.

If you decide to move with Movemasters, a move coordinator will be assigned to you. This person will help you select services (if needed) and can answer any questions you may have throughout the entire process.

When is the best time to move?

If there is a choice, most moving companies suggest you select a time other than summer, the end of the month or the end-of-year holidays. The heaviest demands are placed on trucks, equipment and personnel during these periods.

However, Movemasters believes you should move when it is most convenient for you. Factors involved in the decision may include:

  • whether the move must be made immediately
  • moving children during the school term
  • separation of the family while the move is under way
This depends on many factors, such as the time of year, weather conditions, size of your shipment, time required to load and unload, and the direction and distance your shipment is traveling.

How is the cost of my move determined?

Unless you have been given a binding estimate, the exact cost of your move cannot be determined until after your shipment has been loaded on the truck and weighed unless an hourly rate is being charged.

If additional services are requested or become necessary after loading and weighing, additional charges will be incurred. Basic transportation charges depend on the actual weight of your goods and the distance they will travel unless it is based on an hourly charge.

The total cost will include these transportation costs, any charges for Full-Value Protection, plus charges for any additional convenience service package you may add or “accessorial” services (such as packing and unpacking) performed by the Movemasters agent at your request. These charges are based on “tariff” rate schedules.

How and when should I pay?

Tariff provisions require that all charges be paid before your shipment is unloaded at destination (unless prior arrangements have been made for later billing).

Payment for your Movemasters shipment can be made by one of the following methods: cash, traveler’s check, money order or cashier’s check. In addition, the American Express® Card, Discover® Card, Visa® or MasterCard® can be used to pay for interstate moves, with advance approval required prior to loading (unless other billing arrangements have been made). Personal checks are not accepted.

All payment forms apply to both binding and non-binding estimates.

If you have received a non-binding estimate and your actual moving costs exceed the estimate, you will be required to pay no more than 110% of the estimated cost at delivery. Should your actual costs exceed the estimate by more than 10%, you will be given 30 days after delivery to pay the amount over 110%.

If storage at destination (storage-in-transit) is necessary, all transportation charges must be paid at time of delivery of the shipment to the warehouse. You will then be assessed storage charges based on the applicable rates set forth in our tariff.

Am I protected against loss or damage while my goods are in transit?

Yes, but how much protection you have and its cost to you depend upon the Movemasters “valuation” program you choose – Full-Value Protection or Released Value Liability (60 cents per pound per article).

The valuation option you select determines the basis upon which any claim will be adjusted and establishes the maximum liability of Movemasters. The liability of Movemasters for loss or damage is based upon federal laws and regulations, and has certain limitations and exclusions. Valuation is not insurance; it is simply a tariff-based level of motor carrier liability. If you desire insurance, you should consult your insurance company representative about available insurance coverages, because Movemasters does not offer insurance.

Full-Value Protection

Under this protection plan, if any article is lost, destroyed or damaged while under Movemasters authority, it will either 1) repair the article to the extent necessary to restore it to the same condition as when it was received by United or pay you for the cost of such repairs; or 2) replace the article with an article of like kind and quality or pay you for the cost of such a replacement. An additional charge applies for this option and is included upfront in every estimate. Movemasters will determine the appropriate settlement method to be used.

Movemasters total liability for loss or damage will not exceed the amount you declare as the value of your shipment. However, the minimum total declared value must be at least equal to the weight of your shipment multiplied by $3.00 per pound.

Released Value Liability (basic protection)

With this type of valuation, Movemasters maximum liability for loss or damage to any article in the shipment is 60 cents multiplied by the weight of the article. This is the basic liability level and is provided at no charge.

Can my possessions be stored temporarily?

If you are unable to take immediate possession of your new residence, your belongings can be stored in a local Movemasters agent’s warehouse. Movemasters agents throughout the city provide storage facilities for holding your goods until you’re ready for them. However, you are responsible for the storage charges, warehouse valuation coverage and final delivery charges from the warehouse.

If your goods are placed in storage, there will be an additional charge for the valuation coverage provided for your shipment, as mentioned previously. The type of coverage and cost be dependent upon whether the shipment is held in storage-in-transit (temporary) or in permanent (long-term) storage. Please ask your  Movemasters for information regarding storage arrangements.